FAQ Cleaning

/FAQ Cleaning
FAQ Cleaning2018-12-05T19:16:35+00:00

a) How do I start the process of certification?
You only have to complete the form (available on-line) “request certification documents” with the relative company data and the products to certificate.
You will receive the economic Offer and the first set of documents to fill and send back in double copy, that is to say: Disciplinary, Notification, Service contract, confidentiality agreement.

b) Which documents do I need to send and to who?

  • Notification: it has to be compiled and sent to our offices together with a copy of a valid ID card of the owner of the company, or of his/her legal representative (in case of society).
  • Service contract: send a double copy, we will countersigned it and then send back a copy to the operator.
  • Economic offer: it must be signed for acceptance and it will be integral part of the service contract (send a double copy).
  • Confidentiality agreement: send a double copy, we will countersigned it and then send back a copy to the operator.

All the documents must be sent to the following address: Uff. Cosmesi- Ecogruppo Italia srl – via P. Mascagni, 79 – 950129 Catania or via PEC with digital sign to the address cosmesi@pec.ecogruppoitalia.it

a) I need to vary the business/structures/products data compared with what I have previously communicated in first notification. What to do?
You must compile a new “notification”, selecting the box “request for modification” on the frontispiece and introducing the the new data and/or products to certificate.

b) I need some clarification in order to complete the documents/registers. To who do I have to talk to?
To the national headquarter of Catania. Following, you can find the areas of competence:
• Inspections, registers and products usage, attestations and certificates: Cosmetics Office
• Administrative matters: Administrative Office.

c) What is the inspection about? How it is notified?
The inspection is a text made by the Ecogruppo Italia inspector technicians on the application of the voluntary disciplinary. The verification is set a couple of days before the inspection, by informing the operator by phone and/or via email.

d) How does the control takes place in the company?
The control is divided in two parts: the first is aimed at a verification of the places and the production techniques; the second phase is instead destined to verify the documents established by the regulation, and drafted by the operator. The two phases bring to the issuing of an opinion on the operator compliance. The documents under examination are: the company registers, fiscal documents, documents concerning the certification of the purchased and/or sold products, other documents that might have any kind of correlations with the organic/natural production activity of the company.

a) Which documents attest the certification?
• The conformity certificate: it reports the information concerning the nature of the products subject of the certification.
• Labels of the products: documents authorized by Ecogruppo Italia by releasing a specific code and are used to sell the packed products.

b) How can I request a certification document?
You must sent a request to Ecogruppo Italia Cosmetic Office of Catania, specifying the kind of document requested.

c) What is the time required to obtain a certification?
In seven working days the expected document or the integration request of the incomplete or missing documents will be sent to the company address. The possible anticipation of the document related contacts (fax number, e-mail address) must be explicitly indicated in the request.

d) I have to print the labels, which obligation do I have to observe?
It takes to compile and send to the Ecogruppo Italia Cosmetic Office the form “Authorization request for labels printing” attaching the proof print of the possible label. The cosmetic office will authorize the printing data and will assign the code that must appear on the label, along with the indications concerning the product certification.

a) I’ve been penalized, what do I have to do?
The penalization derives from the identification of one or more non-conformities recognized by Ecogruppo Italia. The penalizations can provide for corrective actions in order to solve the identified non conformity. The corrective action is specified with the penalization communication. All the communications that involve eventual non-conformities observed during the inspection must be submitted to the Cosmetic Office and not to the same inspector who made the supervision.

b) I don’t want to benefit from the certification anymore, what do I have to do?
You only have to send to the local authority and to Ecogruppo Italia, a written communication – or an eventual PEC with digital signature to the following address: cosmesi@pec.ecogruppoitalia.it indicating the will to withdraw from the commitment taken. The letter, signed in original, must be send along with a valid ID document.

c) I’ve decided to benefit of the services of another inspection body, what do I have to do?
You have to release via national and/or regional computerized portals, a notification of the variation of the chosen inspectional body, attaching the documents indicated in the section concerning the variation notification. Then, you must send to Ecogruppo Italia a renunciation of , signed in original, indicating the motivations behind the choice and the copy of a valid ID card. We would also like you to fill the following feedback questionnaire reachable at this link.

a) How is the rate calculated and what is included in the service?
The rate originates from the application of the annual tariff import and it is based on: nature of the existing cultivations, relative extension invested, entity and kind of farming. The rate includes all the services supplied by Ecogruppo Italia, including the lab analysis expected by the Annual Plan of Control and the emission of the documents of certification.

b) How can I ask for a quote?
You just need to contact our Administrative Office or send an email to the address amministrazione@ecogruppoitalia.it

c) How will I receive the rate and how can I pay for your services?
The cost of the service is notified via post or email to the address you had specified. In the communication, you must also indicate the banking parameter. As a consequence of the payment, the relative invoice will be sent.